Opportunity: UX Researcher (Jhb)

A recognised market leader in electronic form technologies. We specialise in developing bespoke technology solutions to assist organisations eliminate paper-based transactions. Our service offering includes: electronic forms, electronic signatures, flexible user interfaces, workflow, business intelligence, monitoring & support, and interactive software development.

The Product Design team oversees the strategy, ideation, design, plan and execution of all digital products and features created for users.

What you’ll do:

  • Guide the UX strategy and direction of design sprints

  • Facilitate design thinking workshops

  • Identify the best research approaches to get the right answers based on research questions, timing and resources

  • Conduct exploratory interviews with clients

  • Conduct or guide UX research internally and externally

  • Conduct support staff interviews with clients

  • Synthesize research findings into actionable insights and recommendations that your stakeholders and peers can act upon

  • Find ways to improve the overall UX maturity of the organization

Skills needed for success in this role:

  • 3+ years conducting user research for digital products with demonstrated business impact on the products you worked on

  • Deep knowledge of an array of user research methodologies

  • Passion for defining and solving problems

  • A solid grasp of user-centered design, user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns

  • Ability to design and conduct usability studies – i.e., identify potential solution options for a stated user need and design experiments that help elicit the most viable solution for users

  • Ability to frame key questions, create research plans to address those, conduct research, and synthesize the findings into meaningful, actionable insights

  • Experience managing communications with clients and stakeholders

  • Experience facilitating workshops with cross functional teams

  • Experience integrating user research into product designs and design practices

  • Excellent communication skills, including written, verbal, and presentation

  • Strong project management skills, including the ability to execute several projects concurrently

  • Experience with remote testing tools

  • Demonstrated skills developing use cases and scenarios, creating process flows, wireframes, and other UX deliverables

  • Experience with both native mobile and responsive web design

  • Ability to work effectively both individually and as part of cross-functional teams

  • Positive attitude, collaborative spirit and openness to giving and receiving feedback

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